MENU LOG IN CART {{currentCart.getItemCount()}}

Terms and Conditions

Payment

All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped. 


Delivery Policies

Postage fee will be paid by the buyer in the amount agreed at the time of purchase. If an item is lost during delivery, the total cost of item, including postage fee, will NOT be refunded to the buyer by the seller. Delivery costs may double if shipping internationally. If an item is damaged during shipping, seller will not be held responsible.


Refund/Return Policy

Refund service is not provided. Buyer must take into account the description of the item before requesting an exchange. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for exchange.


Cancellation

An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment. 


Complaints

Any complaints about items or sellers may be sent to our support team: goopaltd@gmail.com or (852) 61761650. There is no guarantee of a resolution. Each case will be looked at individually, and the seller will be in contact as well.


Legalities

The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility. 


These terms and conditions are subject to change.